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As every site/structure/situation is different, HART ensure we provide a range of rescue services to suit every need. As well as providing training and equipment for a site to have their own rescue-trained personnel; for particularly hazardous sites or tasks, HART can provide specialist technical rescue teams of our own to be on standby or on call.

We currently have over 40 personnel as part of our technical rescue team, able to cover sites and structures all over London & the South East. Our teams have proven themselves in Rescue Exercises observed by and in conjunction with the Emergency Services, as well as in actual call-outs.

The teams are available 24/7, 365 days a year for call-outs using the same dedicated Pager Network used by the Emergency Services and are all highly trained and experienced in technical rescue and first aid.

Depending on the size and nature of an incident or the level of cover needed, we also have experienced ex-Emergency Service Incident Commanders as part of the team and medical responders up to the level of Emergency Medical Technician.

Unfortunately, case studies of our rescue team are not available due to confidentiality agreements and NDAs with our clients, but we can offer this service for the following and more:

  • Theme-park rides, wheels and similar tourist attractions
  • Cable Cars & Ski-lifts
  • Tower Cranes
  • Construction Sites


Please contact us if you would like to find out more about this service.

The Working at Height Regulations set out a Hierarchy of Controls that should be followed when planning a task that could involve working at height, which put in simple terms requires that duty holders should:

  • Avoid Working at Height if possible; if you cannot avoid working at height do it in a way that prevents anybody from falling; if you cannot prevent falls then make sure you minimise the distance and consequences of a fall.

An area that is unfortunately overlooked quite often in our experience is evacuation and rescue. Duty holders look at how to follow the Hierarchy of Controls stated above, but fail to think about what happens if somebody actually does fall or has a medical emergency at height.

Many state they will simply call the Emergency Services. However, the emergency services may only be able to offer limited assistance in an incident, so it again falls to the duty holder to be able to get a casualty to the ground or a safe area where the Emergency Services can provide appropriate care and transport to hospital where necessary.

HSE literature on First Aid Management for harness work states the following:

  • When contemplating working at height, and in particular when considering the use of a fall arrest system, employers need to consider any emergency or rescue procedures that may be required and the drawing up of an emergency and rescue plan.
  • It is not acceptable just to rely on the emergency services.
  • Emergency procedures need to be considered for reasonably foreseeable circumstances. The measures need to be covered in the risk assessment and planned prior to the work activity being carried out.
  • The key is to get the person down safely in the shortest possible time and before the emergency service response.
  • If employers cannot do this, then harness work is not the correct system of work.
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